Help Center

  • Can I withdraw from my retirement account?

    Yes, you can withdraw from IRA accounts. The IRS has a set of rules towards withdrawing funds from retirement or tax deferred accounts. There is a penalty for withdrawing funds before the age of 59½. The IRS’s rules can be found here. If you would like to withdraw funds from your retirement account with Swell, please email support@swellinvesting.com.

  • How do I withdraw my funds? What is the timing?

    In order to withdraw funds, you will first need to sell out of the amount that you would like to withdraw from your portfolio mix. You can do this by logging into your Swell account and selecting the "Sell" option from the "Manage Mix" dropdown on the navigation bar.

    Once the trades have settled (which takes approximately 3 business days), the cash will be available for withdrawal. You can withdraw this balance by logging in to your account and selecting "Withdraw" from the "Manage Mix" dropdown on the navigation bar.

    All-in-all the process can take between 5-6 business days.

  • What happens if I over contribute into my IRA account?

    Please reach out to us at support@swellinvesting.com to let us know that you have over contributed to your account; we will guide you through next-steps.

  • I see a balance in my cash account, where did that money come from?

    Over time, you will have funds in your account's cash balance due to things like dividends and interest income. Any earnings over $1 are automatically reinvested into your profile mix, but anything below that value will accrue here. Once your cash balance reaches a value of $20, you can invest it into your portfolio mix.

    Any promo code funds will be sent to your account's cash balance, where you can immediately invest it in your mix.

    Note: Swell is not a bank. Unlike other financial institutions, we do not make money by charging interest on cash held in your account. These funds can be transferred to your linked bank account or reinvested into your Swell mix.