Help Center

  • Who is Folio Institutional?

    Folio Investments, Inc. (“Folio Institutional”) is a registered clearing broker-dealer with the U.S. Securities and Exchange Commission (“SEC”) and a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (“SIPC”). Folio Institutional, among other things, holds public and non-public/unlisted securities and cash on behalf of its customers.

    Folio Institutional is based in McLean, VA and is not affiliated with Swell. Folio Institutional is not responsible for and does not approve, endorse, review, recommend or guarantee the services of Swell. Folio Institutional does not question, investigate, analyze, monitor, or otherwise evaluate the suitability of any investment made in your brokerage account or review the prudence, merits, viability, or suitability of any security as an investment for you or the decision to purchase or hold securities. You have access to your account with Folio Institutional at www.folioclient.com.

  • What’s a brokerage account at Folio Institutional?

    A brokerage account is an account held in your name, by Folio Institutional as a broker-dealer registered with the SEC and authorized to hold the cash and securities managed by Swell.

  • Where are my investments held?

    Your cash and securities are held in a brokerage account in your name at Folio Investments, Inc. Swell is your investment advisor; we manage your money. Swell selected Folio Institutional, an independent third party, to act as custodian to safeguard your assets and to provide clearing and execution of transactions in your account based on our instructions. Folio was founded in 2000 by a former commissioner of the Securities and Exchange Commission who is widely recognized for his advocacy on behalf of investors. 

  • What would happen if Folio Institutional becomes insolvent?

    In the unlikely event that Folio Institutional were to become insolvent, your brokerage accounts are covered by SIPC insurance. SIPC insurance protects against losses stemming from the financial failure of SIPC member brokerage firms. SIPC insurance protects the securities and cash in a brokerage account up to $500,000 (which includes a limit of $250,000 protection for cash in an account). SIPC insurance protection for customers with multiple accounts is determined by “separate capacity” as defined by SIPC. A brochure explaining SIPC coverage is available on the SIPC website (www.sipc.org).

    Independent of and in addition to SIPC coverage, Folio Institutional provides brokerage customers with additional supplemental insurance coverage, which would only be used when SIPC insurance coverage is exhausted. Purchased from underwriters at Lloyds of London this separate, supplemental insurance provides coverage for an additional amount of loss to clients limited to a combined aggregate return to all customer from SIPC and certain underwriters at Lloyds of London of $10 million each with a sub-limit of $900,000 to cover cash based on any one customer’s presentation of an excess SIPC claim.

    Neither SIPC insurance nor the supplemental insurance coverage protects against investment losses from the decline in the market value of securities. 

    In addition to the SIPC insurance coverage for cash, you also may be entitled to insurance through the Federal Deposit Insurance Corporation (“FDIC”). All cash deposits held in Folio Institutional’s bank sweep program (“the Program” as defined in Exhibit 2 to the Folio Institutional Customer Agreement), by account ownership category as recognized by the FDIC, are covered by insurance from the FDIC, up to certain amounts.

    Under the Program, Folio Institutional provides extended FDIC insurance by placing your cash, by account ownership category, in a bank or multiple banks when it would exceed the limits of any one bank. For the number and identity of the current banks in the Program, the available FDIC insurance, and a full explanation of the Program please see Folio’s website. 

    You can get publicly available financial information concerning any or all of the banks here and more detail on FDIC insurance from by contacting the FDIC Public Information Center by mail at 3501 North Fairfax Drive, Room E-1005, Arlington, VA 22226 or by phone at (877) 275-3342 or (703) 562-2200.

  • How do Swell and Folio Institutional work together?

    Swell is your investment advisor; we manage your money. Swell selected Folio Institutional, an independent third party, to act as custodian to safeguard your assets and to provide clearing and execution of transactions in your account based on our instructions. Folio is a registered clearing broker-dealer with the U.S. Securities and Exchange Commission (“SEC”) and a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (“SIPC”).

  • What is Folio's mailing address?

    The mailing address for any checks or paperwork can be found below. You will note that we do not accept any checks sent to Swell's headquarters in California. Everything is processed through the Folio Institutional, Swell's custodian, who serves as the administrator of Swell accounts. We do this for better client security and to prevent fraud.

    Standard Mailing Address

    Folio Investments, Inc.

    PO Box 10246

    McLean, VA 22102-3888

    Overnight and Express Delivery Address

    Folio Investments, Inc. 

    Attn: Cash Management

    8180 Greensboro Drive

    8th Floor

    McLean, VA 22102

    Telephone: (703) 245-4000

    If you are mailing a check, please make sure to include your account number on the check. 

  • How does Swell vote its proxies?

    Swell does not have the authority to and does not vote proxies on behalf of clients. You retain the responsibility for receiving and voting proxies for any and all securities maintained in your portfolios. You will receive shareholder notices directly from Folio Institutional with instructions for submission. In addition, you maintain exclusive responsibility for all legal proceedings or other events pertaining to your account assets, including, but not limited to, class action lawsuits.