Help Center

  • I’ve invested money with Swell. What do I need to do?

    You have two options available to you:

    1. Login to your Swell account and withdraw your funds into your bank account.
      Deadline is August 30, 2019
      For step-by-step instructions on how to withdraw, click here.
      For IRA account holders, read more about liquidating your IRA here.

    2. Transfer your Swell account to the investment platform of your choice. This is also known as an ACAT.
      Deadline is August 15, 2019
      Please note that the deadline for beginning a transfer is August 15th. We cannot guarantee that transfers initiated after this date will process successfully.
      For step-by-step instructions on how to transfer, click here.

    If you take no action on your account before August 30, 2019, Swell will direct Folio Investments, Inc (“Folio”), your current custodian, to sell out of your positions and disburse the balance of your account via check or ACH withdrawal. ACH withdrawals will be sent to your bank on file. For accounts with no valid linked bank account, checks will be mailed to your address of record.

    For step-by-step instructions on updating your bank account, click here.

    For step-by-step instructions on updating your mailing address, click here.

  • I have a Flexible Swell account. What should I do?

    You have two options available to you:

    1. Login to your Swell account and withdraw your funds into your bank account.
      Deadline is August 30, 2019
      For step-by-step instructions on how to withdraw, click here.

    2. Transfer your Swell account to the investment platform of your choice. This is also known as an ACAT.
      Deadline is August 15, 2019
      Please note that the deadline for beginning a transfer is August 15th. We cannot guarantee that transfers initiated after this date will process successfully.
      For step-by-step instructions on how to transfer, click here.

    If you take no action on your account before August 30, 2019, Swell will direct Folio Investments, Inc (“Folio”), your current custodian, to sell out of your positions and disburse the balance of your account via check or ACH withdrawal. ACH withdrawals will be sent to your bank on file. For accounts with no valid linked bank account, checks will be mailed to your address of record.

    For step-by-step instructions on updating your bank account, click here.

    For step-by-step instructions on updating your mailing address, click here.

  • I have a Swell IRA. What should I do?

    You have two options available to you:

    1. Transfer your Swell IRA to the investment platform of your choice. This is also known as an ACAT.
    Deadline is August 15, 2019
    Rather than withdrawing funds from your IRA, you can simply transfer your Swell IRA to another investment platform. Any transfers need to be initiated by August 15, 2019, to provide sufficient time for processing. 

    For instructions on transferring your account out, see How to Initiate an IRA Transfer

    Log in to your Swell account and withdraw your funds into your bank account.
    Deadline is August 30, 2019
    Please keep in mind:

    • If you are younger than 59 ½, be sure to invest the entire balance disbursed to you into an equivalent IRA within 60 days to avoid tax penalties on early withdrawal. This is called an “indirect IRA rollover,” and this option is available to you as long as you have not processed another indirect rollover this calendar year.
    • If you are older than 59 ½, you may be eligible to take distributions from your IRA. You should consult your own tax, legal and accounting advisors to assess eligibility or tax implications. 

           To read through the IRS’s list of tax consequences and penalties, click here.

    For step-by-step instructions on liquidating your Roth IRA, click here

    For step-by-step instructions on liquidating your Traditional or SEP IRA, click here

    If you take no action on your IRA before August 30, 2019, Swell will direct Folio Investments, Inc (“Folio”), your current custodian, to sell out of your positions and disburse the balance of your account via check or ACH withdrawal. ACH withdrawals will be sent to your bank on file. For accounts with no valid linked bank account, checks will be mailed to your address of record.

    For step-by-step instructions on updating your bank account, click here.

    For step-by-step instructions on updating your mailing address, click here.

    *Swell Investing does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.

  • What do I do if I have a cash balance?

    Your Cash Balance is also referred to as “Investable Funds” on the Swell webpage and “Uninvested Cash,” in the Swell iOS app. You have until August 30, 2019 to withdraw these funds into one of your linked bank accounts. 

    To learn how to withdraw from your cash balance into a linked bank, click here.

    Please note: If you do not withdraw the funds in your cash balance by August 30, 2019, Swell will send your funds via ACH withdrawals or mail you a check.

  • What do I do if my account balance is $0?

    You don’t have to do anything — Swell will be automatically closing any accounts with balances at or below $0 between July 25, 2019 and August 30, 2019.

  • How long will it take for me to receive my funds?

    If you choose to liquidate your account by withdrawing your funds into a linked bank account, you can expect the process to take between 5-7 business days.

    If you choose to transfer your account to another investment platform, the timeline varies. Electronic Transfers (ACATs) can take anywhere between several business days to several weeks, depending on the institution. You can reach out to the institution for questions about their specific timeline.