Help Center

  • How do I find out what type of account I have with Swell?

    Web Instructions

    To look up your account type:

    1. Go to Settings & Info > Manage Accounts.
    2. Under Manage Account, select the account from the drop-down menu.

    Your account type will be listed on the first line:

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    iOS Instructions

    When you log into the app, you will see the account type listed as text below your account title:

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  • How do I update my address?

    You can update your address by logging into Swell via the website. This is not available in the iOS app.

    To update your address:

    1. Go to Settings & Info > Personal Information.
    2. Select Edit in the top right corner
    3. Input your edits

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         4. Once you have updated your information be sure to Save

      

  • How do I withdraw funds from my Flexible Swell account?

    Web Instructions

    To withdraw funds from your flexible Swell account, log into the Swell Investing website at www.swellinvesting.com

    Step 1: Ensure your linked bank account is accurate.

      • To check, go to Settings & Info > Banks & Funding
      • If your bank account is not accurate, Click Here.

    Step 2: Withdraw your funds

    1. In the Swell web app, go to Manage Mix > Withdraw
    2. Select Source > Flexible Swell Mix as the source of the withdrawalScreen_Shot_2019-07-24_at_1.44.37_PM.png
      • If your funds are in your Flexible Swell Cash Balance, click here for instructions
    3. Select Sell All InvestmentsScreen_Shot_2019-07-24_at_1.47.34_PM.png
    4. Select the bank you would like to Deposit ToScreen_Shot_2019-07-24_at_1.47.49_PM.png
    5. Review your withdraw then select Submit

    iOS App Instructions

    1. Tap the Account Actions icon in the top right, then Withdraw.     

        ios-withdraw1.PNGios-withdraw2.PNG

        2. Select Source → Flexible Swell Account Mix

        3. Tap the Withdrawal All checkbox.

        4. Select the bank link you want the funds sent to.

        5. Review your withdrawal then select Confirm.

    Note: If your bank information is not accurate, please log into your account at www.swellinvesting.com/login and go to Settings & Info > Banks & Funding.

    Swell will manually close any accounts that do not have an account balance on August 30th. There is no further action needed on your end to close this account. Swell will not charge any fees for closing your account.

  • How do I withdraw from my cash balance?

    Website Instructions

    Also referred to as “Investable Funds” on the Swell Web page and  “Uninvested Cash,” in the Swell iOS app. You have until August 30, 2019 to withdraw these funds into one of your linked bank accounts. 

    To withdraw your cash balance, ‘Investible Funds’’, from the Swell website:

    1. Go to Manage Mix > Withdrawmanage-withdraw.png
    2. Select Source → Flexible Swell Cash Balancewithdraw-cash.png
    3. Input the total in your Available Balancewithdraw-all.png
    4. Select Deposit To to choose the bank account you would like the funds sent towithdraw-deposit.png
    5. Confirm everything is correct then select Submit

     

    iOS App Instructions

    To withdraw your cash balance, ‘uninvested cash’, from your iOS app:

    1. Tap the Account Actions icon in the top right, then Withdraw.ios-withdraw1.PNG   ios-withdraw2.PNG
    2. Select Source → Flexible Swell Cash Balance

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         3. Tap the Withdrawal All checkbox.

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           4. Select the bank link you want the funds sent to.

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          5. Confirm everything is correct then tap Confirm.

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    Note: If your bank information is not accurate, please log into your account at www.swellinvesting.com/login and go to Settings & Info > Banks & Funding.

     

  • How do I withdraw my money from my Roth IRA account?

    If you choose to sell and withdraw your funds from your Swell account rather than processing an account transfer, please follow the steps below: 

    Web Instructions

    1. Log in to your Swell account 
    2. Select Withdraw from the Manage Mix dropdown
    3. Select your Swell Roth IRA Mix as the source of the withdrawal
    4. On the following page, check the box next to “Sell All Investments” and select your linked bank account from the “deposit to” dropdown
    5. Check the box next to the tax disclosure and click Submit to finalize your withdrawal

     iOS Instructions

    1. Tap the Account Actions icon in the top right, and then Withdraw.
    2. Tap Yes, Withdraw button on the disclaimer screen.
    3. Select Source → Swell Roth IRA Mix
    4. Tap the Withdrawal All checkbox.
    5. Select the bank link you want the funds sent to.
    6. Confirm everything is correct then tap Confirm

    Swell will manually close any accounts that do not have an account balance on August 30th. There is no further action needed on your end to close this account. Swell will not charge any fees for closing your account. 

    Please keep in mind that if you are younger than 59 ½, there may be tax consequences and penalties for your withdrawal. We recommend reading through the IRS website and/or talking to a tax professional if you decide to take this route.

    *Swell Investing does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.

  • How do I withdraw my money from my SEP or Traditional IRA account?

    If you choose to sell and withdraw your funds from your Swell account rather than processing an account transfer, please follow the steps below:

    Step 1: Sell out of all of your investments.

    1. Log in to your Swell account  
    2. Select Withdraw from the Manage Mix dropdown
    3. Select your Swell IRA as the source of the withdrawal
    4. On the following page, check the box next to Sell All Investments and select Swell IRA Cash Balance from the Deposit To dropdown
    5. Click Submit to finalize your sell order

    Step 2: Withdraw your funds

    1. Once your sell order has been processed (typically within 3-4 business days), log in to your Swell account and select Withdraw from the Manage Mix dropdown once more
    2. Select your Swell IRA Cash Balance as the source of the withdrawal
    3. Enter the total value of the funds in your cash balance (written in fine gray print below the text box). 
    4. Select your linked bank account from the Deposit To dropdown
    5. Check the box next to the tax disclosure* and click Submit to finalize your withdrawal

     

    Swell will manually close any accounts that do not have an account balance on August 30th. There is no further action needed on your end to close this account. Swell will not charge any fees for closing your account. 

    Please keep in mind that if you are younger than 59 ½, there may be tax consequences and penalties for your withdrawal. We recommend reading through the IRS website and/or talking to a tax professional if you decide to take this route.

    *Swell Investing does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction. 

  • How will I access my statements and tax documents?

    You will have until August 30th to access your account statements through SwellInvesting.com. After August 30th, you can access your account statements directly through Folio at https://www.folioclient.com.  For instructions on logging into Folio, see here.

     

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  • Who is Folio?

    Your cash and securities are held in a brokerage account in your name at Folio Investments, Inc. Swell is your investment advisor; we manage your money. Swell selected Folio Institutional, an independent third party, to act as custodian to safeguard your assets and to provide clearing and execution of transactions in your account based on our instructions.

  • How do I access my Folio brokerage account?

    After August 30, 2019, your account and statements will no longer be accessible through Swell Investing. All accounts will be closed and any remaining funds disbursed via ACH withdrawal or check. To view historical account statements and access year-end tax documents, you will need to log into Folio

    How to log into your Folio brokerage account (even after your account has been closed):

    1. Go to www.FolioInvesting.com
    2. Click the LOGIN button and use your Folio Investments Login ID to access your account.
      (Note: You can find your Folio account username in the account closure email you received on July 24th or you can find it through the Swell app account settings. See here for more information)

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    If you forgot or don’t have a Folio Login you’ll need to follow the extra steps below:

    • Click Forgot Password on the LOGIN screen
    • You’ll be redirected to the Reset Password page where you’ll be asked to insert your username (folio investments Login ID), Social Security Number and Date of Birth
    • You’ll receive a password reset email from Swell Investing, click on the button in this email to reset your password and login to Folio
  • How do I transfer my account out of Swell? How do I move my money out of Folio/Swell to another account?

    Please keep in mind transfers are initiated on the receiving broker’s side — Swell cannot initiate a transfer for you. 

      • Transfers can only occur between accounts of the same type. For example, a Traditional IRA can only be transferred into another Traditional IRA, and a Roth IRA can only be transferred into another Roth IRA. 
      • If you do not have a brokerage outside of Swell, you can open one with another investment firm. Make sure the account type that you open matches the account type that you have at Swell. 
      • If you already have a brokerage account outside of Swell, you can transfer your Swell account into that existing account — as long as the account type matches your Swell account type (for example Roth IRA to Roth IRA, taxable account to taxable account). If the account types do not match, you’ll need to open a new IRA.
      • Information you’ll need to transfer may differ depending on the platform, but generally, they will ask you for: 
        • Your current institution: please enter Folio or Folio Investments, not Swell Investing
        • Your Folio account number
        • Your account type (Taxable (Flexible), Roth IRA, SEP IRA, Traditional IRA)
        • Value of your account
        • Personal information such as birth date and SSN
  • How do I find my Folio account number and Folio Login ID? 

    All account holders will receive an email with their Folio username. You will need to retain this Folio login ID to access account information after August 30, 2019. 

    To find your Folio account number and login ID on Swell Investing before August 30, 2019:

    1. Log into your Swell Account
    2. Select Settings & Info > Manage Accounts
    3. The Account Number listed is your Folio account number

    folio_account_number.png        4. The Folio Investments Login ID is what you will use to log in to your Folio account

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  • How do I link an additional bank account?

    For security purposes, you cannot link a second bank account until 90 days after your first deposit. Once the waiting period has passed, you can log in your Swell account and link an additional bank account. 

    Option 1: After the 90 day security period

    We have partnered with Plaid, a third-party platform that will quickly and safely verify your bank account information. 

      1. Select Add New Accountbanks1.pngbanks2.png
      2. Select your bankbanks3.png
      3. Input your username and password for your bank accountbanks4.png
        • Swell will retrieve your bank account and routing numbers, as well as your current balance (“Account Information”) via Plaid.
        • Swell will not store your username or password for your bank account. Plaid will provide Swell an access token that exclusively allows Swell to retrieve your account information. All information transmitted between Plaid and Swell is encrypted over a 256-bit Secure Socket Layer (SSL) and secured with bank-level protection.  

    Option 2: Before the 90 day security period

    If do not have access to your linked bank account or your bank information is incorrect, please email support@swellinvesting.com.

  • How do I contact Folio?

    After August 30, 2019, all account holders will need to contact Folio Investing directly for questions regarding their account. All account holders can contact Folio Investing by email or by phone.

     

    Folio email support:  support@folioinstitutional.com 

    Folio phone support: 1 (888) 485-3456

    Folio Address: 

    Folio Investments Inc.
    8th Floor
    8180 Greensboro Dr.
    McLean, VA 22102